There is a 30-day right of return on goods bought on Shopdora.dk, calculated from the day you received the goods.
If you wish to cancel a purchase, we would like to be notified at dora@shopdora.dk no later than 14 days after you have received the goods, so that we know to keep an eye on a package from you. The goods must be returned in the same condition as you received them, i.e. in the original packaging.
You must bear the costs of return yourself.
Once the item has been returned and approved, the purchase price will be refunded to your account within a few days. Shipping costs will be offset.

Return shipments are sent to:

DORA, Værnedamsvej 6, 1619 Copenhagen V, Denmark, att; RETURN

Remember that the item must always be sent back in proper packaging.

We do not accept returned goods sent to post boxes, service points, cash on delivery or the like.


We provide a 2-year right of complaint in accordance with the Sales Act, covering manufacturing and material defects that are detected during normal use of the product. The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect washing. Complaints about errors and defects which should be discovered by usual examination of the goods must be notified to us within a reasonable time. The item can subsequently be returned for repair, exchange, by agreement a possible credit or a suitable reduction in price.
Complaints must be made within a reasonable time after you have discovered the defect in the product.

When you wish to advertise a product, it must be submitted to our address:

Värnedamsvej 6
1619 Copenhagen V

that; complaint

When you return the item, please state the following:
- Description of the error
- Copy of receipt for the purchase

Note! We do not accept packages sent to a post office, per cash on delivery or similar.

Remember that the item must always be sent back in proper packaging and please attach the receipt for your shipment so that we can refund your shipping costs if the complaint is approved.


All prices are daily prices incl. VAT and other charges.

- We take reservations for misprints and sold out items.


Our stock management ensures that what can be bought on the webshop corresponds to our stock. Our inventory management thus ensures that you have a high degree of certainty that we are able to deliver the goods you have purchased. However, counting errors can happen - so it can happen that an item can be counted incorrectly and therefore sold out . In this case, we will contact you and find a replacement product and then adjust the order.

You can always indicate in the comment field on your order that the order must not be completed if not all items are in stock.

We also sell items that are not always available in our own warehouse, in such cases it is stated in the item description and we will contact you regarding estimated delivery time.


Shopdora accepts payment with the following cards:

  • Dankort/VISA (DKK 0)
  • Dankort (DKK 0)
  • Maestro, Visa card, JCB (3.75%)

There is a card fee associated with using the various payment options.

The fee for using the respective payment cards and methods is stated in brackets.

The amount is only withdrawn from your account when the goods have been sent from shopdora. An amount greater than what you have approved at the time of purchase can never be withdrawn.


We point out that it can be difficult to reproduce colors 100% correctly in the images.

We cannot guarantee that the website is error-free and operational at all times, although we naturally do our best to ensure that it functions optimally.


When you shop at www.shopdora.dk, the agreement is concluded in Danish.

To make a purchase at Shopdora, you must go through the following steps:

  1. Find the product(s) you want and put them in the shopping cart. (You can always see how many items you have in the shopping cart in the top right corner of the shop.)

Then go to checkout by clicking on the shopping cart.

  1. Adapt if necessary your order and continue by pressing the 'checkout' button.
  1. Enter your delivery address.

If you have a gift card for Shopdora or a discount code, this can be entered here.

  1. Click the 'Proceed to Shipping Method' button. Select your desired shipping method.
  1. Click the 'Proceed to payment method' button and enter your payment information. (Here you can also choose another billing address)

Check that all information is correct. Read and accept our terms and conditions and approve the order.

At the same time, you accept that reservations are made for out-of-stock items.

We will send you an order confirmation, but it is only when we pack the goods that we are 100% sure that all goods are in stock and in order. We will then send you a confirmation that your shipment is on its way, or that you can pick up at the store.


If you wish to receive a copy of a previous order confirmation or invoices, you are very welcome to send an e-mail to dora@shopdora.dk


Should you forget to add an item and wish to place an additional order, simply place one more order and note 'additional order' in the comment field along with your previous order number.

This should preferably be done within the same day if you want to be sure that the goods are sent together. We will of course remove the double shipping on your additional order.

Call us if you want to be absolutely sure that the package has not been sent and you want to bring a few more things with you.


In order for you to enter into an online agreement with www.shopdora.dk, you must register with the following personal information:
Phone number
Email address

We register your personal data with the aim of being able to deliver the goods to you.

The personal information is registered with shopdora and stored for five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.

At shopdora, it is Sara Aagaard Jensen, who is also one of the owners, who has access to the information registered about you. She is also the company's data controller.
We do not store customer information encrypted. We do not transmit customer information encrypted.

Information submitted to shopdora is not passed on or sold on to third parties in any way, and we do not register any personally sensitive information.

The data you provide in connection with an online purchase paid by payment card is SSL encrypted. So only Nets/quickpay can read them. Neither we nor others have the opportunity to read the data. Once you have placed your order, the payment is protected by Nets/quickpay, which means that we can never withdraw more than the approved amount. We therefore cannot add more items to the order. Here you must complete a new purchase.

When you make an online payment with a payment card, you are always protected against misuse. You have no deductible in the event that your card is misused at an online store that uses SSL (Secure Socket Layer) in their payment system.
In this way, you are actually better protected than in the physical world, where you have an excess if your Dankort is misused by using a PIN code.


A cookie is a term for the fact that a user's behavior on a network is registered with the user himself (on the user's hard drive). In this way, the user can be recognized, for example, on a website on the next visit.

No personally identifiable information is stored in a cookie, but rather information about the user's behavior on a website, e.g. username for logging into a website.

A cookie is stored on the user's hard drive together with cached files. A cookie is thus a text file that is sent to your browser from a web server and stored on your computer's hard drive. You can set your browser to inform you when you receive a cookie, or you can turn cookies off completely.

The only thing these cookies are used for is to recognize your computer. Technically, cookies can be divided into two types. One type is called "session cookies" - they keep track of what you have put in your shopping basket while you navigate around the online store. "Session cookies" are not stored on your computer, but disappear when you close the browser.

The second type of cookie is called a "permanent cookie", and it is saved as a text file on your computer for approx. one month. A "permanent cookie" helps our server recognize your computer the next time you log on to our website.

At shopdora, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time: In Internet Explorer, cookies are deleted under the menu 'Functions' -> 'Internet settings' -> 'General' -> 'Browser data/Delete cookies'.


Log statistics are used on shopdora and mean that a statistics system collects information that can give a statistical picture of how many visitors a website has had, where they come from and where on the website they leave, etc.

We use log statistics with the aim of optimizing the website and its functionalities.